Gemcliff Quality Policy

Gemcliff
Quality Policy



The Company’s vision is to offer our customers an outstanding level of service, which they describe as “excellent” so that we can genuinely say “Our Company - a Service you can trust”. In this way, we aim to build customer loyalty and gain the long-term support of our approved suppliers.

We pride ourselves on our leadership in the training and development of employees and will deliver the targeted high levels of customer service through staff who are trained and motivated and to whom the responsibility for customer service and quality has been devolved.

Throughout the company, we will install and monitor simple, cost effective operating procedures, which will be reviewed on a regular basis.

We will manage and motivate the management team by setting specific objectives and monitoring their attainment. These will form the basis of our quality system in line with BS EN ISO 9001:2000, designed to achieve our stated aims of outstanding customer service and continual improvement.

This Quality Policy is endorsed by both myself, all the Managers, Leaders of all departments and is supported by all the employees.



E Conroy
Managing Director